Our Return & Exchange Policy Lasts 30 Days After The Package Was Delivered. If 30 Days Have Gone By Since The Delivery Of Your Purchase, We Can't Offer You A Refund Or Exchange. 

If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still, have the original package & gifts attached. 

Refund:

1.If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you;

2.If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.

3.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.

4.If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.

 5.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Cancellation & Exchange:

Once your order has been shipped out, we will not be able to change/cancel it for you. Please contact customer service before order is shipping.

After the order is shipped out, if you need to exchange it for the same item, send us an email at admin@cynosurehair.com for the Return Info.

Helpful Hint:

1.We recommend shipping packages back using USPS Flat Rate shipping with a tracking number  for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

2.Returned items must be unworn and unwashed and uncut and unstyled (free of any stains from makeup, deodorant, or wear) with gifts and product package attached. Defective items must be reported with Email within 14 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 14 days of receiving your package. 

CONTACT US

If you have any questions or concerns, please do not hesitate to contact us.

We would love to hear from you, contact us on: admin@cynosurehair.com

Please Contact Customer Service Before Processing Return&Refund，Otherwise, it is very likely that you will not be able to get a refund in time. 

Return Address :

Address: 54 Commerce Dr
City: Ruckersville
Province: VA(Virginia)

Postcode: 22968
Country: US