Return Policy
Refund:
1.If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you;
2.If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.
3.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.
4.If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
5.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Cancellation & Exchange:
You can cancel your order/item within 2 hours through our customer service email (admin@cynosurehair.com). For more than 2 hours, we can’t make sure if successful.
Once your order has been shipped out, we will not be able to change/cancel it for you.
After the order is shipped out, if you need to exchange it for the same item, send us an email at admin@cynosurehair.com for the Return Info.
CONTACT US
If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on: admin@cynosurehair.com