• The length of wigs should be measured from head spin to the longest length hair at the bottom.
• The length of wavy hair wigs needs to be stretched to straight, then measure. 
• For same hair length in different style, the hair length would look different. So hair of tighter curly/wave would look shorter.

Wig Size Guide

1.Circumference (The Most Important Size):

Measure all around the head. Position tape measure so its edge follows the hairline around the head and nape of the neck.

2.Front to Nape:

Measure from hairline at center of forehead straight back over crown to center of hairline at nape of the neck.

3.Ear to Ear across forehead:

At front of ear, measure from hairline at base of sideburn, up across the hair line along forehead to same point in front of another ear.

4.Ear to Ear over top:

Measure from hairline directly above the ear across top of head to the hairline directly above the other ear.

5.Temple to Temple around back:

From temple to temple across the back of the head.

6.Nape of Neck:

Measure the width of hairline across the nape of the neck.

After measuring all the sizes, then compare your sizes to the sizes below, and choose the most closed capsize and wig headstand or wig holder.

• Wig Size Chart 

How to Measure Wig Cap Size	Ear to Ear	Circumference	Front to Back
Clild	12 inch	19 inch	12 inch
Petite	13 inch	21 inch	13.25 inch
Petite/Average	13.25 inch	21.5 inch	13.75 inch
Average	13.5 inch	22 inch	14.25 inch
Average/Large	13.75 inch	22.5 inch	14.75 inch
Large	14 inch	23 inch	15.5 inch

Payment: 

We usually accept Paypal and credit card(Master Card, Visa), we also working on the Apple Pay too.

If your card is turned down or you can not get through your order, please contact our customer service to help:service@cynosurehair.com

Here is one quick way to go through your order:

We proudly ship worldwide

Standard processing time is between 3-6 business days, Monday through Friday 10 am to 4 pm Eastern Standard Time. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.

Although we try to get your hair to you as fast as humanly possible, please don’t order hair less than 48 hours before you need it! It's always best to give yourself at least a 3-week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.

We always ship from warehouses located in the USA  or China. USA customers orders always ship out from the USA by USPS or UPS., unless there is no stock, we will ship out from China. Other country orders will ship out from China, by DHL, UPS, TNT, etc. The warehouse of USA, we offer express shipping, if you are urgent to your order, you could pay extra $20 for this shipment, it usually took 1-3 day to arrive.

 Please Noticed:

• One day in a week won't process orders-- U.S Saturday. Shipping companies all close on Sunday. Please choose the right shipping method with concern after Friday.
• Processing & shipping times may be extended during sales & holidays. 
• Discounts cannot be applied or changed after you've made your purchase.
• Multiple discounts cannot be applied to orders.
• Orders will only behave remained for 5 working days after placement when phone number missing or unclear address. Longer than that, the order will be canceled and money will be returned accordingly. So please make sure that you leave correct shipping address and telephone number when place order.

  Professional Attention, Professional Care

Cynosure Hair Quality Control From Sourcing to Delivery

Ever wonder what your newly-purchased human hair went through to arrive safely at your doorstep? At Cynosure Hair, even before your order is placed – whether as a wholesaler, distributor, or someone who's just looking to buy the latest gadget – our products are streamlined into a system that checks and double checks quality, from sourcing to delivery.

Produce Your Products as Manufacture

While you're sitting in the comfort of your own office or home to browsing on Cynosurehair’s huge range of products, we're already busy selecting the best products at the best prices, all with you, the customer, in mind. Cynosure Hair as human hair manufacturer, we always supply the decent hair for customer to choice, no trick, just affordable price and good quality.  After a rigorous inspection and vetting process of the products we know shoppers are interested in, we make them available to you at unbeatable prices.Cynosure  Hair is also plugged into the market news wires for hot new lines, the latest designs, and the best quality products. The upshot is that shoppers can find most anything at CynosureHair, from hair weft and clip in hair , to wigs, and closures.

Processing Your Product Order

Upon clicking "Complete Order," your friends immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to pull the inventory from our shelves. Meanwhile, an email confirmation of your order will have already arrived in your inbox.

Testing Your Products

All products go through an exhaustive Q.C. procedure:

Everything is first routed to our International Distribution Center where a highly-trained inspection team evaluates your products based on strict protocols and inspection requirements. And our requirements are high: only 80 percent of initially chose products are given our stamp of approval at this stage Did we get your order right? Before we begin packing, we do a thorough check to match orders correctly. Our own Quality Control team then gives your product another inspection, inside and out, following strict protocols and requirements.

If the product meets our standards, we give it our stamp of approval. It's now ready to be shipped off to you!

Packing Your Products

Cynosure Hair packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation , and then review the product pulled from the shelf to make sure it checks out with the product listed.

Then, and only then, does the team move on to packaging the order, doubling-up (and often more) on the bubble wrap and tape . Next, it's out the door in safe hands with our trusted and verified couriers.

Cynosure Hair packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected for any manufacturing and design defects before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. Our team members check order slips with the original online purchase confirmation , and then review the product pulled from the shelf to make sure it checks out with the product listed.

Then, and only then, does the team move on to packaging the order, doubling-up (and often more) on the bubble wrap and tape . Next, it's out the door in safe hands with our trusted and verified couriers.

Tracking Your Products

Once your product leaves our doors, we keep on tracking it until it reaches yours. Cynosure Hair customer service team is always working behind the scenes to address your every need and query. We track your shipments real-time, and are available at your convenience to answer any questions, whether by email, live chat, or over the phone. No matter the issue, we're always here to serve you.

Cynosure Hair Inspectors at Work

Our professional team work non-stop around the clock to make sure your products are up to the standards you require and deserve
 

Q: What is the virgin hair?

A:The most favorable hair is one that is made from healthy virgin hair, meaning hair that has never been chemically treated, with minimal processing. Virgin hair is cut from an individual, it's root to tip direction is maintained and its cuticle is left intact. Its quality has been certified through over a year of laboratory testing, and it will not lose its natural healthy texture even through long term use. The natural look and feel of real hair that is only possible with Virgin Hair will remain use after shampoo

Q:How to comb the hair?

A: For straight hair:Use a wide-tooth comb to the hair,it is suggested to comb the ends first,then the body,and comb from the roots to the end lastly. If you comb from the roots to the ends directly,it will cause shedding.

Q: Why are my hair extensions shedding?

A: After the factory workers sew the hair pieces into a bundle,there might be a strand of hair that is not attached to the weft.So when you first comb or wash it,it will come out.that’s not shedding.Comb them out and it will be fine.The wefts are double drawn machine weft to prevent possible shedding.If you have to cut the weft to adjust the hair volume for your install,please make sure to seal the edges of the wefts to keep it from shedding.And never wash or comb the hair with too much strength,or it will break off.You’d better choose the round with wide-toothed comb.We don’t suggest comb the curly items. We want to reassure you that we always check the quality of the hair very strictly before delivering. We wouldn’t ship out the hair if it has abnormal shedding.

Q: Why are my hair extensions getting tangled?

A:  Hair Extensions tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily. As your own hair ,the real human wigs need good care and manage too，your patience ,hardworking and good care habit can keep the hair as beautiful ,soft and silky as the healthy hair should be.

Q: Why does my hair extension have split/dry ends?

A: As we all know for virgin hair grow from human scalp, the longer hair the less nutrition will reach to ends ,our sourcing department will pick out the badly damaged ends raw hair, but few splits ends cannot be avoided , especially when hair is longer than 18’’,please understand. With right products to condition and moisture treatment the hair, it will help a lots.

Q: Can I dyed / bleached the hair?

A:Yes.Our hairs are 100% human virgin hair and all our natural color hair can be dyed or bleached to #27,we do suggest getting a professional opinion by an experienced colorist.As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want.We would advise for a one clip weft to be tested prior to coloring or restyling the full set to make sure the resulting shade is what you anticipate. We also recommend using a semi-permanent shape as it is much more gentle on the hair extensions.As virgin human hair will be easily dry after leaving the hair donor,so don't dye or restyle the hair too frequently,it may lead to shortening the lifespan of your hair and possibly cause damage.We do not recommend dying our Blonde or Ombre sets as they have been processed multiple times. Due to the processing they have gone through they do not take to dying well.Any bleaching is done at the customer's own discretion and we cannot be held accountable if the results do not come out as intended.

Q: How to wash Virgin Hair Wigs?

A: If you wear your wig every day, wash it once a week; otherwise, wash it once every eight to ten uses. How to wash: 1. Comb the hair ensure there is no tangles. Turn the wig insidecap outside. 2. Put the wig into 35-40℃ water, add shampoo into the water. Stir it evenly. 3. Gently press over hair for 10-15 minutes until it is clean. Don't rub with hands. 4. Rinse shampoo thoroughly and pull conditioner into water. Stir it evenly. 8. Leave hair wig in conditioner for 10-15 minutes. 6. Rinse conditioner thoroughly and use a towel to absorb the water. 7. Turn the wig insidecap back, For straight wig, choose one wide-toothed comb. 8. For wavy wig, hold the cap by hand, shake it 5-6 times, run with fingers smooth gently. 9. Put the wig onto a wig standing and let it air dry. 10. Don’t make the hair under the blazing sun for quite a long time.  Note: Never use product that contain sulphur.

Q: How long will my hair last? 

A: Cynosure Hair products can last up to a year or more with proper maintenance (we have some customers who have been reusing their Cynosure Hair for more than one years!). Because our hair is 100 percent virgin human hair, it truly does respond to how you care for it.  With constant styling and manipulation, all hair is prone to a little bit of shedding and tangling; as such, we recommend not cutting or sewing through wefts and sealing the wefts before your sew-in install.  For curly textures such as our Deep Wave,Jerry Curly, collections, DIY, U-part, lace front, full lace wigs and Clip Ins can help extend the durability and life of your hair. These products allow you to remove the hair periodically for washing, conditioning, styling, and other special considerations.  Remember…just like your own hair, curly and textured hair needs lots of moisture, but it does not respond well to products with alcohol or heavy product use. With Cynosure Hair, there’s no need for hair grease or globs of gel. A simple co-wash regimen will do. If you experience heavy product buildup, you can treat the hair with a clarifying shampoo followed by a deep condition with a moisture rich conditioner. 

Q: What’s the best temperature for the flat iron or curled iron?

A: We recommend 160-180 Celsius degree or 320-360 Fahrenheit degree.Even human hair can be burned if the temperature is too high without proper time control.Heat protection products will be recommended during high temperature iron. Note: To restyle hair, use a blow dryer or curling iron on low or warm heat setting. Advise to test a one clip hair prior to coloring or restyling the full set. 

Q:How do I pay for an order?  

A:To pay for your order on www.cynosurehair.com, follow the steps below: 1) Select the order and click the "Pay Now" button 2) Choose payment method on the checkout page

Q: What types of payment do you accept?

A: We accept the following payment methods:    Paypal,Credit Cards: Visa Card, MasterCard, and American Express, Western Union. We firstly recommend you use Paypal.

Q:Does cynosurehair.com guarantee delivery time? 

A: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 5 working days in advance thus you will have sufficient time for shipping.

Q:What if my order delivery was delayed?

A:We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Q:How to register a member?

A:1.Open the Web page, click on the "sign in" 2.Enter into the information page of need registration: You need fill out your name,mailbox address and password. 3.Click “submit” the specified page appears,you need to improve your message.

Q:How to place an order？

A.1.Search the products that you need. 2. Add to cart 3.Confirm your order 4.Make the payment security. 5.You can track your package on line 6.Confirm to receive your package

Q: How do I check on an order that I have placed?

A:You are able to check on your order in several different ways. First, you can always log into your Cynosure Hair account to check the status of your order. Or you can contact us by email at service@cynosurehair.com or simply call our customer service department at Whatsapp: 008615136852085.